28 - 30 May, 2019
Château Élan, Luxury Winery & Spa Resort

Meet the Speakers

2018 Speakers


Greg Chase
Greg Chase
Corporate Vice President, Guest Strategy and Insights
MGM Resorts
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
Tim Genovese
Tim Genovese
VP Guest Experience and Brand Consistency
IHG
Sharon Knitter
Sharon Knitter
Director, Integrated Retail
Sears
Jim Davis
Jim Davis
Vice President Airport Operations, International
Delta Airlines
Erik Hendrikson
Erik Hendrikson
Director of Retail
Legoland
Chris Hansen
Chris Hansen
Director, User Experience
TGI Friday's
Heather Figallo
Heather Figallo
Senior Director of Innovation and Labs
Southwest Airlines
Lisa Bauer
Lisa Bauer
Vice President - Onboard Services
Delta Airlines
Mike Byrom
Mike Byrom
Vice President, Airport Services
Spirit Airlines
Harvey Livingston
Harvey Livingston
Regional Vice President - Alternate Channels
AT&T
Benjamin Lewis
Benjamin Lewis
Director Customer Insights
Spirit Airlines
Tamur Goudarzi Pour
Tamur Goudarzi Pour
Vice President, The Americas
Lufthansa
Robecta Ma
Robecta Ma
Vice President of Marketing, The Americas
Cathay Pacific Airways
Matthew Mamet
Matthew Mamet
VP Product, Hotels
TripAdvisor
Liliana Petrova
Liliana Petrova
Director of Customer Experience
JetBlue Airways
Janelle Sallenave
Janelle Sallenave
Head of Customer Support
Uber
Tyler Saxey
Tyler Saxey
Director of Customer Experience
Footlocker
Laura Smith
Laura Smith
Vice President Customer Success
Hertz
Antonio Zaccheo
Antonio Zaccheo
VP, Store Operations
Sunglass Hut North America