May 29 - 30, 2019
Château Élan, Luxury Winery & Spa Resort

Meet the Speakers

2019 Speakers


Horst Schulze
Horst Schulze
Chairman Emeritus
Capella Hotels and Resorts
Gabriele Masili
Gabriele Masili
CSS Chief Technology Officer, Customer Service & Support
Microsoft
Brian Cobb
Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
John Trainor
John Trainor
CIO
Aaron's
Gene Lunger
Gene Lunger
Executive Vice President of Retail Operations
Ashley Furniture
Michelle Brigman
Michelle Brigman
Customer Experience Director
7-Eleven
Heather Figallo
Heather Figallo
Senior Director of Innovation, Design & Entrepreneurship
Southwest Airlines
Bob Simmonds
Bob Simmonds
Vice President - Walt Disney World Travel Operations
Disney Destinations
Rebecca Arwood
Rebecca Arwood
Director of Customer Service
Under Armour
Bridget Tran
Bridget Tran
VP Digital Strategies & Innovation
Nobu Hotels
Bernie Gessner
Bernie Gessner
Vice President Global Customer Care & Retail Operations
Fossil Group
Scott Loft
Scott Loft
VP of Ticket Sales and Retention
Oklahoma City Thunder
Julio Badin
Julio Badin
Senior Vice President Customer Experience
Dallas Fort Worth International Airport
Michelle Moorehead
Michelle Moorehead
VP, Global Licensing, Retail and Attractions
The Coca-Cola Company
Amit Chanana
Amit Chanana
Vice President and Global Head - Operations Strategy and Service Delivery
Hotelbeds
Kimberly Patterson
Kimberly Patterson
Designer of Welcome Home Training
Mercedes Benz Stadium
Samantha Laanani
Samantha Laanani
Global Customer Experience Director
Loro Piana (LVMH)
David Niekerk
David Niekerk
Culture and Employee Engagement Leader
Formerly Amazon
Karen Walters
Karen Walters
Director Training & Associate Engagement
AMB Sports + Entertainment
Phillip Raub
Phillip Raub
Founder & President
b8tA
Ben Silver
Ben Silver
Founder & CEO
3DEN
James Mullan
James Mullan
Vice President
GDR Creative Intelligence
Amy Radin
Amy Radin
Award-Winning Author & Start Up Advisor
Amy Radin
Ingrid Lindberg
Ingrid Lindberg
CEO & Founder
Chief Customer
Shelley E. Kohan
Shelley E. Kohan
Assistant Professor
Fashion Institute of Technology
Moira Dorsey
Moira Dorsey
Founder & Principal
Dorsey Experience
Alison Embrey Medina
Alison Embrey Medina
Editor in Chief
design:retail
Ed King
Ed King
Co-Founder
HighStreet
Laura Davies-Taylor
Laura Davies-Taylor
Co-Founder
HighStreet
Diane Magers
Diane Magers
Chairman of the Board
Customer Experience Professionals Association (CXPA)
Richard Owen
Richard Owen
Owen
Owen CX
Jeff Titterton
Jeff Titterton
CMO
Zendesk