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[RETAIL] The Evolution of the Retail Industry CX Solution & Service Investments in 2018 Report

[RETAIL] The Evolution of the Retail Industry CX Solution & Service Investments in 2018 Report

What Are CX Leaders within the Retail Sector Investing in to Enhance Their Customer Strategies? The research in this report has been created by the Customer Experience Exchange for Retail is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the retail industries.

These senior executives have shared their top challenges, plus their investment plans for the next six to twelve months. You can discover the full breakdown of those included in the research later in the report. Download your copy to discover what tops the investment plans for 2018 and beyond, and what is keeping CX leaders leaders awake at night!

[RETAIL] Top 15 2018 Investment Priorities of CX Leaders in Retail Infographic

[RETAIL] Top 15 2018 Investment Priorities of CX Leaders in Retail Infographic

CX senior executives from AT&T, Microsoft, Procter & Gamble, Sears, Roebuck and Co., Luxottica, McDonald's, Converse, Virgin, TGI Fridays, QVC, TCC, Longchamp announced what they will be investing in over 2019.

Investment areas include; In-Store Technology, Analytics, Emotional Engagement, Customer Experience Management, Multi-Channel Integration plus many more! Download the full infographic to see the top 15 and what ranked number 1!

[RETAIL] Retail Without Borders Industry Report

[RETAIL] Retail Without Borders Industry Report

Created ahead of the Customer Experience Exchange for Retail, this exclusive report delves deep into organizations that are focused on their journey to customer excellence, together with thought leadership about where the industry is headed, and what you can do to help safeguard your strategies for the future with insights from some of the top retailers and analysts from across America including Amazon, Jets, Levi’s, Mrs Field and more!