28 - 30 May, 2019
Château Élan, Luxury Winery & Spa Resort

Resource Library

Download the Agenda

The agenda is currently being developed, but you can register your interest here to be the first to receive it. Unlike any other CX event, every speaker will share their successes, as well as their lessons learned, and what they’d do differently if they had their time again. Core ...

Investment Reports

[RETAIL] The Evolution of the Retail Industry CX Solution & Service Investments in 2018 Report

What Are CX Leaders within the Retail Sector Investing in to Enhance Their Customer Strategies? The research in this report has been created by the Customer Experience Exchange for Retail is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience,...

[RETAIL] Top 15 2018 Investment Priorities of CX Leaders in Retail Infographic

CX senior executives from AT&T, Microsoft, Procter & Gamble, Sears, Roebuck and Co., Luxottica, McDonald's, Converse, Virgin, TGI Fridays, QVC, TCC, Longchamp announced what they will be investing in over 2019.Investment areas include; In-Store Technology, Analytics, Emotional Engagement, Customer Experience Management, Multi-Channel Integration plus many more! Download the full infographic...

[RETAIL] Retail Without Borders Industry Report

Created ahead of the Customer Experience Exchange for Retail, this exclusive report delves deep into organizations that are focused on their journey to customer excellence, together with thought leadership about where the industry is headed, and what you can do to help safeguard your strategies for the future with insights...