May 29 - 30, 2019
Château Élan, Luxury Winery & Spa Resort

Resource Library

Download the Agenda

Download the 2019 agenda for the Customer Experience Exchange USA and discover exactly how this exclusive meeting of senior executives can benefit you and help to find resolutions to all your CX challenges. Unlike any other CX event, every speaker will share their successes, as well as th ...

Industry Leading Content

[Infographic] Senior USA CX Leaders 2019 Investment Priorities Revealed

Attendees of the Customer Experience Exchange USA 2019 have been surveyed to find out in which investment stage they are currently sitting when it come to their CX investment priorities.  All those surveyed are investing within the next 6-12 months and have collated the results of this exclusive survey into...

[Interview] Founding President and COO of Ritz-Carlton, Horst Schulze

In this exclusive interview, Horst discusses his inspiring story of how he moved from Hyatt to build Ritz-Carlton, as well as touching on employee engagement and lifetime values of customers.Horst will be giving a keynote speech at the Customer Experience Exchange USA at the luxury Château Élan Resort (May 29-30,...

[Report] The Evolution of the Retail Industry CX Solution & Service Investments in 2018

What Are CX Leaders within the Retail Sector Investing in to Enhance Their Customer Strategies? The research in this report has been created by the Customer Experience Exchange for Retail is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience,...

[Case study] iconnectu Changing the world one call the time

This exclusive case study presents how iconnectu is forming a foundation for success. For every new ICUCare client the company brings on, they sponsor a child on their behalf through World Vision. With their unique business model, iconnectu is not only helping the businesses grow organically but also contributing to...

[Interview] Nick Mercer, Commercial Director, Eurostar

Nick Mercer, Commercial Director, Eurostar, prides himself on delivering the very best level of service possible. Here, Nick outlines how Eurostar’s market research translates into real customer results.

[Infographic] Top 15 2018 Investment Priorities of CX Leaders in Retail

CX senior executives from AT&T, Microsoft, Procter & Gamble, Sears, Roebuck and Co., Luxottica, McDonald's, Converse, Virgin, TGI Fridays, QVC, TCC, Longchamp announced what they will be investing in over 2019.Investment areas include; In-Store Technology, Analytics, Emotional Engagement, Customer Experience Management, Multi-Channel Integration plus many more! Download the full infographic...

[Interview] 60 Second Interview with the CEO of Quantum Metric

Quantum Metric’s key differentiation is our primary focus on quickly and simply identifying online customer frustration and quantifying the financial impact of that frustration. Where other solutions may collect data or enable session replay, Quantum Metric has taken the next step in the analysis of customer experience to provide visibility...

[Interview] Mariana Machado, Customer Behaviour Director, Accor Hotels

Mariana Machado, Customer Behaviour Director, Accor Hotels talks about the importance of using customer data when predicting behaviors within hospitality. An effective data strategy means that the CX strategy can be differentiated and personalized to each customer.

[Infographic] Syniverse: Hyper-Relevancy: Driving Growth in the Age of Digital Transformation

Creating a holistic, single view of your customer is impossible if your organization is siloed. And with 40% of companies globally saying each department has its own agenda, this is a problem that companies need to tackle to be able to execute a successful mobile strategy. Check out Syniverse’s new...

[Report] Retail Without Borders

Created ahead of the Customer Experience Exchange for Retail, this exclusive report delves deep into organizations that are focused on their journey to customer excellence, together with thought leadership about where the industry is headed, and what you can do to help safeguard your strategies for the future with insights...