Customer experience has remained stagnant in the US for the last 3 years (Forrester), which is somewhat surprising given that most Chief Executives acknowledge that investing in customer experience is vital if they’re going to stay in business.

Our research shows that the disconnect is a result of customer experience leaders either not getting the investment they need, or not prioritizing the dollars they’re getting wisely - resulting in disruptor brands increasing their market share, and incumbents being forced to re-engineer themselves or go out of business.

The Customer Experience Exchange USA will focus on what the future holds, and how organizations must adapt to stay in the game. This means doing the basics brilliantly, whilst investing in innovations around technology, process and people.

Hosted at the stunning Château Élan, Luxury Winery & Spa Resort, this not to be missed, invite only meeting gives Senior Executives from the world’s leading Retail, Travel and Hospitality brands the opportunity to set themselves apart for future success.

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2018 Speakers

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Who Should Attend?

Chief Customer Officers, SVPs, VPs and Directors of Customer Experience will be attending from leading travel, hospitality and retail brands from across B2B and B2C sectors. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of customer experience leaders.

Online

In-store


Restaurants

Luxury


Fashion

Cosmetics


Food & Beverage

Electronics

Get the Agenda

Airlines

OTAs


Hotels & Resorts

Cruises


Car Hire

Theme Parks


Tourism Authorities

Casinos/Entertainment

Get the Delegate List

Sponsors
Media Partners

100+

CX Leaders

25+

Expert Speakers

12+

Hours of Networking Time

35+

Innovative Solution Providers

Find out what the CX Retail Exchange is really like

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