Customer experience has remained stagnant in the US for the last 3 years (Forrester), which is somewhat surprising given that most Chief Executives acknowledge that investing in customer experience is vital if they’re going to stay in business.
Our research shows that the disconnect is a result of customer experience leaders either not getting the investment they need, or not prioritizing the dollars they’re getting wisely - resulting in disruptor brands increasing their market share, and incumbents being forced to re-engineer themselves or go out of business.
The Customer Experience Exchange USA will focus on what the future holds, and how organizations must adapt to stay in the game. This means doing the basics brilliantly, whilst investing in innovations around technology, process and people.
Hosted at the stunning Château Élan, Luxury Winery & Spa Resort, this not to be missed, invite only meeting gives Senior Executives from the world’s leading Retail, Travel and Hospitality brands the opportunity to set themselves apart for future success.
Capella Hotels and Resorts
Global Customer Experience Director
Loro Piana (LVMH)
Vice President and Global Head - Operations Strategy and Service Delivery
Chief Technology Officer, Customer Service & Support
Founder & President
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport
Fashion Institute of Technology
Senior Director of Innovation and Labs
Editor in Chief
Senior Vice President Customer Experience
Dallas Fort Worth International Airport
CEO & Chief Story Teller
GDR Creative Intelligence
Managing Director, Digital Technology Advisory
Who Should Attend?
Chief Customer Officers, SVPs, VPs and Directors of Customer Experience will be attending from leading travel, hospitality and retail brands from across B2B and B2C sectors. We qualify all attendees on job function and strategic responsibility to ensure you’re guaranteed to meet and engage with an elite group of customer experience leaders.
Hours of Networking Time
Innovative Solution Providers