NORTH AMERICA'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS
February 26 - 27, 2024
| Le Méridien Dania Beach, Fort Lauderdale, Florida, USA
Aligning Your Strategies to Create An Optimized, Personalized, And Engaging Customer Experience
Welcome to the annual CX USA Exchange 2024!
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
We look forward to welcoming you in February!
Are you the CX leader championing and experimenting with new strategies and technologies in the face of falling customer satisfaction? Are you the CX leader making certain that customers are the driving force at the center of your organization, from board room to contact center? Are you the CX leader responsible for measuring the CX heartbeat of your organization?
If you are, then look no further! At the CX USA Exchange we seek to define a new era of customer excellence and consider how to bridge the gap between experience as it stands today and the CX utopia of tomorrow.
We look forward to welcoming you in February!
Global State of Customer Experience Report 2022
Discover the full list of CX trends and in-depth analysis, including investment priorities, obstacles preventing CX investments, challenges & customer behaviour patterns, and forecasts for the future.
How IKEA Are Evolving Their CX Strategies
IQPC Exchange talked to Donna Moore, Country Digital & Business Development Manager, IKEA UK and Ireland, to discover how they are adapting their customer experience strategies to suit the evolving consumer.
Convenience, Competency and Care: How to Craft a CX Strategy That Meets Evolving Expectations
This article explores vital ways in which our CX audience can meet varying consumer needs, how to balance emerging strategies & much more.
Secure Your Place at the Exchange
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
Why the CX USA Exchange?
Learn from peers how you can better incorporate CX as a core value of your organization and ensuring that everyone is bought into its value and the centricity of the customer.
Share how your organization has ensured that employees feel valued and supported and learn how EX can be optimized to drive excellent customer journeys and experiences.
Benchmark your own journey towards digital transformation and share best practices and knowledge with peers on the same path.
Join us to discover how delivering a personalized, inclusive, and excellent customer experience and authentically adopting social value into your business can drive engagement, loyalty, and customer happiness.
Hear From Previous Attendees...
..informative, thought provoking and engaging. It is great to be able to talk with other expert leaders with different business perspectives to learn and challenge the industry norms. The takeaways are always insightful and useful opportunities to put proven ideas into action.
Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX.
The Exchange is a great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication. The presentations and discussions are inspiring and useful for anyone trying to improve their organization's CX maturity.
2023 Event Sponsors
Join The CX Exchange USA
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
CONTACT US
If you are interested in attending the CX Exchange, please contact info@exchangeevents.co.uk. Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our LinkedIn page.
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QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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