Discover the full list of CX trends and in-depth analysis, including investment priorities, obstacles preventing CX investments, challenges & customer behaviour patterns, and forecasts for the future.
IQPC Exchange talked to Donna Moore, Country Digital & Business Development Manager, IKEA UK and Ireland, to discover how they are adapting their customer experience strategies to suit the evolving consumer.
This article explores vital ways in which our CX audience can meet varying consumer needs, how to balance emerging strategies & much more.
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
Learn from peers how you can better incorporate CX as a core value of your organization and ensuring that everyone is bought into its value and the centricity of the customer.
Share how your organization has ensured that employees feel valued and supported and learn how EX can be optimized to drive excellent customer journeys and experiences.
Benchmark your own journey towards digital transformation and share best practices and knowledge with peers on the same path.
Join us to discover how delivering a personalized, inclusive, and excellent customer experience and authentically adopting social value into your business can drive engagement, loyalty, and customer happiness.
..informative, thought provoking and engaging. It is great to be able to talk with other expert leaders with different business perspectives to learn and challenge the industry norms. The takeaways are always insightful and useful opportunities to put proven ideas into action.
Educational. Experiential. Inspirational. A great update on the latest thinking, experience, and advancements in CX.
The Exchange is a great forum to connect with people from diverse backgrounds including, UX, customer support, data science, and marketing and communication. The presentations and discussions are inspiring and useful for anyone trying to improve their organization's CX maturity.
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
If you are interested in attending the CX Exchange, please contact info@exchangeevents.co.uk. Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our LinkedIn page.